Privacy Policy

We Helping Aid Food Bank operate this website. The Privacy Policy page notifies you of our policies regarding the collection, use and disclosure of Personal Information that we receive from you as a user of the Site. We are indeed dedicated to the protection of your data and privacy when you use our online services and process any personal data in accordance with the current Protection Act.

We use your Personal Information that you provide us with to improve the site. Specifically, we identify your device, browser and operating system to improve your experience with us. We may also research demographics, interests and behaviour of users. On the contact or volunteer page, you have the option to provide information such as your name and email address. You are not under any obligation to provide us with this information, but you may not be able to have the best user experience with us.

By using the Site, you agree to the collection and use of information in accordance with this policy.

Log Data

Like so many site operators, we collect information that your browser sends when you visit our site. This Log Data may include information such as the IP address of your computer, the type of browser, the version of the browser, the pages of our Site you visit, the time and date of your visit, the time spent on your visit and other statistics.

In addition, third party services such as Google Analytics/Pixel that collect, monitor and analyse the data we accumulate and statistics. This is only to improve the experience and services we provide.


We may use your Personal Information to contact you if you have provided it to us. In any other case, if we choose to do so, we may use your Personal Information for marketing, newsletters or promotional material and other information that will help us to provide a better user experience of the Site. You can opt out at any time, please contact us to do so.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How long do we store your data?

We will retain the information and data relating to your use of the official site for as long as we consider it necessary for the purposes of use set out in this Privacy Policy.


The security of your Personal Information is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we seek to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We use secure server software (SSL) to encrypt financial information that you enter before you send it to us. However, we have a staged protocol in place in case this unlikely event where to happen. On the basis of it happening, we will inform you if you have been affected within 48 hours. We will then notify you once your data has been resecured if this has not been done prior to the 48 hour limit.

Changes to this Privacy Policy

This Privacy Policy is effective as of 17/11/2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. You can opt in to being notified if we make any changes to this Privacy Policy, you can do this by contacting us.

Your right to information

You have the right to a copy of the information we hold about you. You can make a subject request with us and we will provide you with the information promptly. If you have any more questions about subject requests, visit:

Payment Integration

When you make donations on this website, a safe and secure gateway allows us to collect these payments. Parties that are involved in collecting payments are Stripe and You can find the privacy policy for both parties below:

Stripe Privacy Policy

WordPress Privacy Policy

Data and information collected by us kept safe. In the unlikely event that your data is breached. We will inform you within 72 hours about the breach or if we have been able to re-secure your data, we will inform you of the resecuring of you data in the same contact phase.

Contact us

If you have any questions or concerns about this privacy policy, you can contact us using our social media pages. Where someone from the team will be able to answer your questions and deal with your concerns effectively.

Helping Aid Foodbank

We provide two-days food and toiletry parcels. You can collect your parcel from our food bank. For more details on how to collect parcels from our food bank, navigate to Visit a Food Bank on this website.

If you have problems with travel or accessibility and are not able to come to our food bank, please visit Emergency Food on this website.

P: 0113 262 4912 E: A: Newton Hill House, Newton Hill Road, Leeds, LS7 4JE

Helping Aid Foodbank Newton Hill House, Newton Hill Road Leeds, LS7 4JE | Registered Charity Number 1191233

© 2021 Helping Aid All Rights Reserved

Helping Aid food bank opens twice a week at the above times and days.

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